Privacy Policy

Effective Date: April 23, 2025

Sterling Ridge Pool Supply LLC

8000 McBeth Way #115, The Woodlands, TX 77382

Website: https://sterlingridgepoolsupply.com

Sterling Ridge Pool Supply ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our locations, use our services, or browse our website.

What This Policy Covers

This Privacy Policy applies to:

-Our in-store services and interactions

-Communications via email, phone, or contact forms

Information We Collect

a. Personal Information

When you interact with us, we may collect:

-Full name

-Contact information (email, phone, address)

-Appointment details and preferences

-Payment details (processed securely)

-Pool-specific data for service optimization

b. Website Usage Information

We may automatically collect:

-IP address

-Device type and browser

-Pages visited and time spent

-Actions on our website (form submissions, service selections)

-Cookies or similar tracking technologies may be used for basic analytics and improving site performance. These do not identify you personally.

How We Use Your Information

We use the information to:

-Provide and schedule pool cleaning, repairs, and equipment inspections

-Communicate appointment reminders, service updates, and customer support

-Fulfill orders for pool supplies or chemicals

-Improve our website and customer experience

-Ensure security and comply with legal requirements

Sharing Your Information

We do not sell your information. We may share your data only with:

-Service personnel (technicians, cleaning staff) for appointments

-Payment processors (for purchases and services)

-IT and web support vendors (to maintain our site and security)

-Legal authorities when required by law

-All vendors are expected to follow strict data confidentiality requirements.

Your Rights and Choices

You have the right to:

-Access, correct, or delete your personal data

-Request information on how your data is used

-Opt out of promotional communications

To make any of these requests, email us at [email protected] or call us at (xxx) xxx-xxxx.

Data Security

We implement strong security protocols:

-Secure sockets layer (SSL) encryption on our website

-Payment info processed via PCI-compliant third parties

-Limited access to personal data internally

-Regular security audits and vendor oversight

-No system is entirely risk-free, but we work diligently to keep your data safe.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store data from children.

Links to Other Sites

Our website may contain links to third-party services or resources. We are not responsible for the content or privacy practices of those external sites. Please review their policies individually.

Changes to This Policy

We may update this Privacy Policy to reflect new regulations, features, or services.

All updates will be posted on this page with the revised effective date.

Contact Us

Sterling Ridge Pool Supply LLC

📍 8000 McBeth Way #115, The Woodlands, TX 77382

📧 [email protected]

📞 (281) 298-2266

🌐 https://sterlingridgepoolsupply.com